Cancellation & Refund Policy

1. Transaction Terms & General Refund Policy

Due to the immediate digital delivery and non-recoverable operational costs of AI inference, all purchases and subscription charges are generally non-refundable once provisioned, except as explicitly provided herein or required by applicable statutory consumer protection law.

After completing a Transaction, the User may cancel the Transaction and recurring renewals as specifically provided on the Platform. We retain sole discretion in approving any cancellation or refund requests and may request additional verification or details before approving any requests.

2. Conditions for Refund or Replacement

Once you have received access to the product and/or digital service, the only event where you can request a replacement, adjustment, or refund is if the product and/or service does not match the description as mentioned on the Platform or suffers from critical, irremediable platform failure.

• 3-Day Claim Window: Any request for a refund must be submitted within three (3) days from the date of the Transaction. Requests submitted after three days from the Transaction date will not be eligible.
• No Prorated Usage Refunds: We do not provide prorated refunds for partially used billing cycles, unused post generation quotas, or failure to cancel prior to automated renewal dates.

3. How to Submit a Refund Claim

A User may submit a claim for a refund for a purchase made by contacting our support team at team@growbuddy.tech or visiting our Contact Page.

Your claim must include:

1. Your registered account email address and transaction/invoice ID.
2. A clear and specific reason for the refund request.
3. The exact terms or feature descriptions that have been violated or failed to deliver as described, along with supporting proof or screenshots.

Whether a refund will be provided will be determined by us in our discretion, and we may ask for additional details or log data before approving any requests.

4. Subscription Cancellation at Any Time

You have complete control over recurring billing. You may cancel your subscription at any time with a single click directly inside the platform:

1. Navigate to your Profile in GrowBuddy and click Manage Subscription.
2. Select Cancel Subscription inside the Customer Portal.
3. Your cancellation will take effect for all future billing cycles, and you will retain full access until the end of your current paid period.

5. Merchant of Record (Paddle)

All orders, subscription checkouts, and billing transactions are processed securely by our authorized Merchant of Record, Paddle.com. Paddle handles checkout billing, local tax compliance (VAT/GST/Sales Tax), and official invoice delivery.